THE EFFECT OF POLICY IMPLEMENTATION OF BASIC HEALTH SERVICES DURING THE COVID 19 PANDEMIC (Study of Implementation of Basic Health Services in West Java Province)

Facing the Covid 19 pandemic, Indonesia is faced with quality of essential health services that are still not optimal in various provinces. The main problems vital have emerged West Java Province include number and infrastructure public centers, affordability types such as maternal child health, immunization, nutrition, environmental coverage nursing performance. service variable, theoretical approach Fitzsimmons & Fitzimmons (2011) used Tangibles, Reliability, Responsiveness, Assurance Empathy factors. research method an informative survey by collecting data from library analysis sources field experiments, including questionnaires, observations, interviews. sampling Plain Random Sampling. selected sample (n) was 92 people. methodology route analysis. results study reveal positive significant impact policy implementation on effectiveness critical services. In addition, it also found communication variables affect